"The problem with the Internet is not that it educates customers. The problem is that it makes customers think they’re educated." -- Marcus King.

This week King responds to email questions, elaborating on previous topics readers have asked to have explained in more detail.

King looks at his top selling non-collectible games of the year, and discusses concerns about the current state of hobby game distribution from a retailers perspective.

View from the Game Store is a new bi-weekly column by Marcus King, Director of Retail Operations at Troll and Toad in London, Kentucky. This week, King kicks off the new run of his column on ICv2 with some relationship advice.

In his inaugural weekly(-ish) column, Marcus King looks at what makes a game successful.

This week, Marcus King answers the question, "Is the customer always right?"

This week, King discusses his first rule for his staff.

This week, King talks about his decision to expand non-game merchandise in his store.

This week, King discusses his trade show attendance plans for March.

This week, King describes what it means to take personal accountability as a retailer.