DBA(s), if any: The Right Stuf International, Inc.
Headquarters: PO Box 71309, Des Moines, IA 50325
Phone: 800-338-6827
Fax: 515-252-0555
Website URL: www.rightstuf.com
Business founded: 1987
Employees: 29
Number of locations: 1
Number of active customers: 40,000+
Note: The info in this profile relates to RightStuf as a distributor; for info on RightStuf manufacturing, see RightStuf Manufacturing.
First-time retailer contact:
Contact name: Melissa Smothers
Phone: 515-252-6116
Fax: 515-252-0555
E-mail: melissas@rightstuf.com
First-time manufacturer/publisher contact:
Contact name: Shawne Kleckner
Phone: 515-252-6116
E-mail: shawnek@rightstuf.com
Channels sold to:
Traditional specialty brick and mortar stores: toy stores, comic stores, video stores, game stores, trading card stores, and novelty/gift stores; catalogue retailers, e-commerce retailers, discount toy chains, and convenience stores.
Opening an account:
A retail certificate is required to open a wholesale account. First time wholesale customers cannot use a credit card, but shipment can be sent C.O.D. Short form application for accounts wishing to order only occasional C.O.D. shipments available. Standard credit terms are net 30 days and maximum credit terms vary.
Communication methods:
A semi-annual catalogue is produced. Downloads from website available. E-mail and mass faxes also used. Advertisements taken out in trade magazines and field reps used.
Ordering methods:
Advance orders and reorders accepted through various methods. Orders can be placed through the mail, phone, fax, e-mail, mail-in disks, and web orders (shopping cart).
Product lines:
Offers a wide range of anime-related products in the following categories: toys, anime, games, comics and movie/TV products.
Average monthly new product skus:
Anime, manga and Japanese imports: 350+ skus
Toys, models, action figures: 20 skus
Comics and graphic novels: 20 skus
RPGs and CCGs: 5 skus
Movie and TV licensed products: varies
Inventory/backlist orders:
In stock inventory maintained and the average sku count per category is as follows:
Anime, manga and Japanese Pop Culture: 5000+ skus
Toys, models, action figures: 200 skus
Comics and graphic novels: 150 skus
RPGs and CCGs: 50 skus
Movie and TV licensed products: varies
Orders are shipped out as new product accumulates. Backlist orders can be shipped the same day if in stock -- order cut-off is 11am (CST). Next day shipments are also available -- order cut-off is 5pm (CST). Backlist and advance orders can be combined when shipping. Backorders allowed and special orders for items not normally stocked are also accepted.
Pricing:
Flat discount pricing.
Shipping methods:
UPS preferred method of shipping. Other methods used include FedEx, USPS, and overnight service.
Returns:
Returns accepted for damages and mistakes. Unsold, undamaged inventory returnable subject to limitations.
International:
Sales outside of the U.S. to Canada and international retailers are done.
